Provider Services
1-833-230-2170
We are open Monday through Friday from 8 a.m. to 6 p.m. Eastern Time (ET).
We are open Monday through Friday from 8 a.m. to 6 p.m. Eastern Time (ET).
You can also reach us by contacting one of our Provider Engagement Representatives or referring to the Communicating with CareSource Military & Veterans™ flier.
Holiday Closures
We are closed on the following holidays. If a holiday falls on a weekend, we will be closed the following business day.
New Year’s DayMartin Luther King Jr. DayMemorial DayIndependence DayLabor DayThanksgiving DayDay After ThanksgivingChristmas EveChristmas Day
Provider Portal
Do business with us online any time of the day or night with our Provider Portal. You can use the Provider Portal to check:
- Claims
- Prior authorization status
- Beneficiary eligibility
- Coordination of benefits, and more
Additional Key Contact Information
Below is a list of the plan’s phone numbers for general questions, prior authorizations, claim inquiries and more, as well as common fax numbers and addresses. Use this list as a guide to help you find the appropriate contact for your questions.
| Department | Phone | Hours of Operation | Additional Information |
|---|---|---|---|
| Medical Prior Authorization | 1-833-230-2080 | Fax: 937-396-3052 | |
| Administered Drug Prior Authorization | 1-833-230-2170 | Monday through Friday from 8 a.m. to 6 p.m. ET | Fax: 888-399-0271 |
| Pharmacy Prior Authorization | 877-363-1303 | Call-In Prior Authorizations: 866-684-4488 | |
| Pharmacy Help Desk | 877-363-1303 | ||
| Claims | 1-833-230-2170 | ||
| Appeals | 1-833-230-2170 | Fax: 937-531-2398 TRICARE Prime Demo Attn: Provider Appeals P.O. Box 2008 Dayton, OH 45401 |